​Frequently Asked Questions
Frequently Asked Questions About Security Services in Basingstoke
At Basingstoke Security, we provide professional keyholding, alarm response, mobile patrols, security guarding, construction site security and vacant property protection throughout Basingstoke and North Hampshire. Below are answers to some of the questions we're most frequently asked.
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What is a keyholding service?
A keyholding service means that we securely hold keys to your business premises and respond on your behalf should an intruder alarm, fire alarm or security incident occur.
Our SIA-licensed security officers attend the property, investigate the cause of the activation, liaise with emergency services if required and ensure the premises are secure.
Why should I use a professional keyholding company?
A professional keyholding service reduces the need for employees, managers or business owners to attend their premises during the day or night following an alarm activation.
Benefits include:
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Reduced risk to staff
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Faster professional response
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24-hour coverage
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Compliance with many insurance requirements
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Peace of mind that trained personnel are dealing with incidents
How quickly can you respond to an alarm activation?
Response times depend on the location of the property and available patrol units. We always aim to deploy a trained security officer as quickly as possible following notification from the alarm receiving centre.
What areas do you cover?
We provide security services throughout:
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Basingstoke
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Hook
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Fleet
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Odiham
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Tadley
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Kingsclere
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Aldermaston
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Oakley
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Crondall
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Chineham
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Hartley Wintney
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Farnham
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Camberley
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Surrounding areas of Hampshire, Berkshire and Surrey
Please contact us if your site is located outside these areas.
What happens if my alarm goes off?
When an alarm is activated:
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Our control room receives notification.
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A trained security officer is deployed.
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The officer investigates the cause of the activation.
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Appropriate action is taken.
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The property is secured.
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A full incident report can be provided if required.
Are your security officers licensed?
Yes. Our security officers hold the appropriate Security Industry Authority (SIA) licences and undergo screening, training and regular supervision.
Do you provide security guards for construction sites?
Yes. We provide a range of construction and demolition site security solutions including:
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Security guards
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Mobile patrols
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Security dog handlers
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Temporary CCTV solutions
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Scaffold alarm systems
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Access control monitoring
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Out-of-hours site protection
How can security help reduce construction site theft?
Visible security measures are one of the most effective ways to deter theft, vandalism and trespassing.
We can provide regular patrols, security officers, temporary CCTV and alarm systems to help protect valuable plant, machinery, tools and materials.
What are mobile security patrols?
Mobile security patrols involve random or scheduled visits by our security officers to inspect and secure your premises.
Patrols may include:
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Perimeter inspections
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Lock and unlock services
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Alarm checks
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Internal inspections
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Security incident reporting
These patrols provide a highly visible deterrent to criminal activity.
Do you provide daily lock-up and unlocking services?
Yes.
Many businesses use our daily opening and closing service to ensure their premises, compounds and school campuses are securely opened and locked by trained security personnel.
This reduces the number of people with keys and helps improve site security.
Can you protect vacant or empty properties?
Yes.
Our vacant property security services help protect empty commercial and residential premises from:
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Vandalism
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Squatting
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Fly-tipping
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Theft
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Anti-social behaviour
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Arson
We can provide inspections, patrols, keyholding, alarm response and temporary security systems.
Do you offer security services outside normal working hours?
Yes. We operate 24 hours a day, 365 days a year, providing out-of-hours alarm response, patrols, guarding and emergency security services.
How much does keyholding and alarm response cost?
The cost depends on factors such as:
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Premises size
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Location
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Risk level
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Frequency of alarm activations
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Additional services required
We provide free site surveys and no-obligation quotations tailored to your requirements.
Are your security services insured?
Yes. We maintain appropriate insurance cover for the security services we provide, giving our customers additional confidence and reassurance.
How do I arrange a free site survey?
Simply contact our team on 01256 831838 or email info@basingstokekeyholders.com.
We will discuss your requirements and arrange a free site survey to recommend the most suitable security solution for your property.
Need Security Services in Basingstoke?
Whether you require professional keyholding, 24-hour alarm response, mobile patrols, construction site security, vacant property protection or security guards, Basingstoke Security can help.
Contact us today for a free security survey and quotation.
For more information on specific services, please click on the links:
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